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In-Depth InformationThe following links will take you to more in-depth information about how the Alabama Relay system can help you. You will find files to explain what services might be suited for you and how to use these services.
How do I make or receive a Relay call?The hearing disabled person dials a relay operator and types a number for a AL resident or business. The Relay operator then calls that number and announces themselves by stating "This is Alabama Relay. Have you received a Relay call before?". If a customer answers yes, then the call proceeds. If the answer is no, then the operator will explain that the other person is hearing disabled and is using a Text Telephone (TTY) to type to the operator, and the operator is relaying the call as read. The operator will then proceed to relay the message from both sides. What devices do I need to be able to place a Relay call?The most common device used by a hearing person is a standard telephone. For a deaf, hard of hearing or speech-impaired individual, the most commonly used device is a TTY (text telephone device). However, the equipment you need may vary depending upon the type of relay service you use. A VCO phone may also be an option. For more information on how to obtain a device in your area that meets your specific needs, call Relay Customer Service at 1 800-676-3777. In some cases, it may be available at little or no cost to you via the Equipment Distribution Program. If you wish more information, you may contact Monita Hara with Birmingham Regional Center- AISB at (205) 328-3989 (Voice or TTY). How much does Relay cost?There is no charge for using Alabama Relay within your local calling area. Long-distance call rates are determined by the carrier of choice (your long distance telephone provider). When you place intrastate, interstate, or international calls, Alabama Relay can give you a number of billing options. Please notify the Relay operator of your preferred billing option: number direct, collect, third party, local exchange carrier (LEC) calling card, other long distance calling card, or prepaid phone card. Will my calls be confidential?All Relay calls are strictly confidential. Federal law requires strict confidentiality on the part of Communication Assistants (CAs). Therefore, no part of the conversation that takes place between 2 callers is revealed or stored in written or verbal form. How do I set up my Customer Database Profile?You have several options for setting up your profile. You can call customer service and set it up over the phone; you can have them mail you a form, that you can fill out and mail or fax back; you can also fill out a form online. For more information on the Customer Database Profile, go to the Customer Profile page. |
