Do Not Hang Up

Alabama Relay is designed to connect hearing disabled people with people and businesses that use regular voice telephones. Although the Relay Service has been in existence for more than 10 years, many people don't understand how it works. As a result, people who receive Relay calls often hang up, believing the caller is a telemarketer. Thus the "Do Not Hang Up" campaign was developed.

The goal of the Do Not Hang Up campaign is to decrease the frequency of hang ups by people who are unfamiliar with Relay. The campaign includes a public service announcement, as well as articles in business publications.

But the best way to reduce hang ups, especially by businesses, is to identify them and educate them about relay. You can help in two ways:

When you experience a hang up on a Relay call, fill out the on-line form below and AL Relay outreach will contact the business to educate them about Relay.

Consider changing the way you have your Relay calls announced so instead of saying, "This is Alabama Relay..." you ask the CA to begin, "This is a customer of your business calling through Alabama Relay," or, "This is [Your Name] calling through Alabama Relay." Some people have found that this kind of greeting reduces hang ups.

Let us know when this happens to you so we can effectively combat this important issue in our community. Your feedback helps us educate businesses so they won't hang up on Relay.

Use Tab to move between fields - hitting the Enter key will submit the form.